Is THNK Med certified for controlled-substance e-prescribing?+
E-prescribing runs through DoseSpot, a certified e-prescribing partner that holds the Surescripts and EPCS certifications. THNK Med does not claim either certification itself; each prescriber completes identity proofing and two-factor setup with DoseSpot before signing a controlled prescription.
What comes over from our old system?+
Patients, insurance, medications, allergies, problems, immunizations, vitals, lab results, past notes and documents — as far as your vendor's export includes them. Imported notes arrive read-only and locked, labeled with the system they came from.
How long does a switch take?+
Most practices plan on about four weeks, and the slowest part is usually waiting for the old vendor's export. Agencies and multi-location groups take longer, and dates are agreed before anything moves.
Are we locked in once our records are here?+
No. Your records stay yours, and the complete export in Settings hands them back in open formats — CSV tables, FHIR R4 files, the original documents and printable patient charts — at no cost, any day you choose, including while a bill is overdue.
How much time will we actually save?+
It depends on how much of your week goes to work the platform can take over: confirming appointments, asking for reviews, re-entering web inquiries, chasing callbacks, building timesheets and pulling numbers for a weekly meeting. We will not promise a number of hours. The savings estimator on the pricing page lets you put in your own figures, and a walkthrough shows which of those jobs would run on their own in your build.
Do we have to use AI?+
No. The assistant can run on Anthropic, OpenAI or a self-hosted model, or with no AI provider at all as plain keyword search over your own information.
Who hears what we dictate?+
Only the speech service your practice chooses and pays for (Deepgram, Amazon Transcribe Medical or ElevenLabs). The browser sends audio straight to it with a credential that expires within minutes, and in a HIPAA practice nothing is sent until you record a Business Associate Agreement with that vendor. The ambient scribe keeps no audio unless you turn retention on.
What does the support agreement pay for?+
Prepaid engineering hours every month for fixes, training, questions and new work — a custom form, a report, an integration. You approve an estimate before any hours are used.
Is there a setup fee?+
There is a one-time fee for onboarding, configuration and data import from any system on our switching list, including paper and spreadsheets. Two- and three-year terms reduce or waive it; the pricing page shows the amounts. Unusual migrations are scoped and priced before work starts.